Extended Stay America Suites - Los Angeles - Long Beach Airport

this staff was phenomenal of the location. However the guest relations department of extended stay in general which is not related at all to the location is absolutely horrendous and they will give you the runaround they will promise you things on the phone and then not oblige to them when they're supposed to come through on their end of the bargain. I will highly recommend this facility for the staff because they go above and beyond for you however the corporate side of the establishment and their guest relations department have a lot to learn from the employees at this location because the employees of Huntington Beach extended stay actually know what customer service is. I wish I could open my own franchise and I would hire them and then charge extended stay corporate and guest relations to take classes from them on how to take care of customers and actually care.

My room was very comfortable, staff was very professional and personable. They really go out of their way to make their guests feel welcomed. Having a laundry room was a plus. I hope corporate is reading this (also) as the staff representing your hotel deserves recognition for their work ethic

I liked that the property looked just like the picture. I picked this location because the room had a kitchenette in it.

The staff was polite. The location was good.

they except dogs, they have little kitchens, friendly staff but needs more cleaning. and get rid of the carpet. otherwise, it was okay